Refund Policy

At Mock Motive, we strive to offer high-quality digital products and services to enhance your learning experience. However, please note that once a purchase is made for any of our online products or services, it is not eligible for a refund under any circumstances. We strongly encourage users to thoroughly explore our platform—through available demos, sample content, or trial materials—before proceeding with any payment.

In the case of physical products such as books, if the item received is damaged or lost in transit due to courier-related issues, the customer will be eligible for a full refund or a replacement, as per the situation. We request customers to notify us of any such issue, along with photo or video proof, to ensure quick resolution.

However, if the incorrect shipping address is provided by the customer, or if the customer refuses to accept the package without valid reason, no refund or replacement will be issued. It is the responsibility of the buyer to ensure that the shipping address and contact details are accurate at the time of placing the order.

We are committed to providing a fair and transparent experience. For any queries or support regarding your purchase, please feel free to reach out to our customer service team. We are here to assist you.